By now, I’m sure you have received messages from many of your business contacts regarding the COVID-19 outbreak. This situation is unprecedented and we are pulling together as a society to find ways to mitigate risk and slow the spread of the disease.
SNAP Premium Finance has put several measures in place to ensure the safety of our Associates while providing uninterrupted Legendary Customer service to our brokers and account holders.
• To support social distancing, we will begin Monday, March 16, 2020 to transition our locations to working remote. SNAP Premium Finance has made adjustments to our phone system to facilitate remote access. Please be patient as there may be differences in our abilities to be as responsive as you have come to rightfully expect with our legendary Customer service.
• As a reminder, our suite of e-solutions available facilitate the completion of payments without the need for face to face contact—meaning clients/brokers do not need a printer or scanner to submit payments to SNAP. Additionally, we do not require a physical void cheque, and advise clients/brokers to sign via computer/smart phone where applicable.
Please contact broker support directly at firstname.lastname@example.org if you require banking details to submit online payments.
• Insurance Agencies are reminded and encouraged to access account status, make payments, and monitor account activity any time, from anywhere at snap4insurance.com.
As the market leader in technology solutions, we want to assure you we are very well prepared to handle your accounts in our temporary “new normal.”
Frank Friedman CEO and President